Teamopolis Support - Frequently Asked Questions
Here are some of the most commonly asked questions and answers asked by our users.

If you are not able to find an answer to your question here, please feel free to contact us.


  1. How do I upgrade my site?
  2. How much does it cost to upgrade my site?
  3. What do I get when I upgrade my site?
  4. Do I have to start over when I upgrade my site?
  5. How do I renew my site for another year?
  6. Do you allow domain names for sites?
  7. I just paid for an upgrade, but my site isn't upgraded and ads are still showing.
  8. What happens when my upgrade expires, or I forget to renew?
  9. If I already have my own domain name, do I have to purchase the domain name upgrade?
  10. Can I transfer my existing domain and purchase your domain name upgrade instead?
  11. What is the custom domain name upgrade?
  12. Tips for choosing your own domain name.
  13. What happens when I down-grade or choose not to renew my site?

General Site

  1. I want to be able to change the colors of my site, how do I do that?
  2. What is a survey and how does it work?
  3. Can I display our team logo or banner on the site?
  4. How can I restore menu items that I have deleted?
  5. How can I provide others a link to my site, so they can visit and view my site?
  6. How can I create links to other peoples web sites?
  7. How do I delete my team site?
  8. My site is not listed in any of the search engines, what can I do?
  9. I am the new owner of our site, what do I need to do?
  10. How do I change the URL of our site?
  11. How do I change the name of my site?
  12. Does Teamopolis comply with and meet the requirements of CASL?
  13. Can I hide my contact info?

iPhone App

  1. Where can I get the Teamopolis iPhone App?
  2. Troubleshooting logging in with the iPhone App
  3. How can I delete messages from the app?

Android App

  1. Where can I get the Teamopolis Android App?
  2. Troubleshooting logging in with the iPhone App

Pages & Menus

  1. How can I create my own custom page, and display it on the site?
  2. How can I delete an item from the menu?
  3. How can I create a page that displays my team's sponsors?
  4. How do I create a guest book?
  5. How do I edit the side menu?
  6. How do I create sub-menu items?
  7. Page Editing Tricks & Tips


  1. How do I delete news items?

Home Page

  1. What is the homepage, and how do I navigate there from the admin page?
  2. How do I display Team News on the main page?
  3. Can play background music on the main page?
  4. Why does the countdown timer on the main page seem to be off by 1 hour?
  5. Why does the countdown setup always say 'Countdown Disabled'?
  6. How do I configure my homepage?
  7. How do I enable a Twitter Feed on my Homepage?

Pay Pal & Fund Collection

  1. How can I add a Pay Now paypal button to my site?


  1. Our team is composed of children, however inappropriate ads of an adult nature are showing.

Teammembers & Players

  1. Is there any ways I can associate images with my teammembers?
  2. Why do some of the teammembers show incorrect images or thumbnails are not available?
  3. How can I delete a teammember that I have entered in wrong?
  4. How do I change positions for team members?
  5. How do I allow my members to log into the site?
  6. I didn't enter in email addresses for my team member when I setup the site, how can I allow them to now login?
  7. Some of the teammember positions are spelled wrong.
  8. How do I modify which fields I want displayed in the roster or player information pages?
  9. How do I separate players and coaches in the roster?
  10. How do I create new members?

Messages & E-Mail

  1. Is there a way I can send e-mail to all my teammembers?
  2. Can I attach files to e-mail messages I send out?
  3. When sending e-mail, I sometimes get a "Mailbox is Unavailable" error message. What does it mean?
  4. Why are all e-mail addresses that are entered into forum posts, news, or web pages redirected to an authorization page requesting a code?
  5. How can I set up for sending text messages to teams?

Events & Scheduling

  1. What is a Team Season?
  2. We have started playing games in the new season, how can create a new season on the site?
  3. How do I create events?
  4. What is an event type, and why would I use it?
  5. Can holidays be added to the calendar/schedule?
  6. What if I do not know the start/end times for an event?
  7. Where can I find the iCAL file download for the schedule?
  8. Importing the iCAL into Outlook 2003 gives me an import error
  9. The export links are not displaying for the schedule.
  10. How can I integrate my calendar into my iPhone, Google Calendar, Outlook, or Blackberry?
  11. How can I change the colors of events on my calendar/schedule?
  12. How do I stop e-mails from being sent when I add/edit an event?
  13. How can team members indicate their attendance?
  14. Can I turn Attendance on/off?

Stats & Reports

  1. How do I enter in stats for my games?
  2. How do I view stats?
  3. I added a new event type, but now I can't seem to enter in statistics for any of events with the new event type, how come?
  4. I keep track of stats, however there is no spot to enter in some stats that I keep.
  5. We have some teammembers who I do not wish to enter stats for (such as a coach), what can I do?
  6. Help! There are no stats for my sport.
  7. How can I create a web page for a specific statistic report?
  8. I want to keep track of stats, but I don't want visitors or players to view the stats


  1. What is the forum, and what can it do for me?
  2. How do I create a new topic type in the forum?
  3. How can I delete a forum topic/message?
  4. Can I have HTML code in my forum posts?
  5. Can I post Flash, YouTube or Google Videos on the forum?
  6. Can you explain the Active/Inactive/Pending/Locked status on the forum?
  7. Can new topics/messages require approval before posting?
  8. How can I view posts which require approval?


  1. What is a BBCode?
  2. What BBCodes' can I use in my posts?
  3. Where can I use BBCodes?
  4. How can I determine a BBCode for a file I have uploaded?
  5. How can I easily create a table in BBCode?
  6. Can I create a colored/image background using BBCode?

Photos, Files, Flash, and Videos

  1. How do I upload files to my site?
  2. How do I add photos to the photo album?
  3. I just deleted a bunch of photos, and uploaded new ones, however the old pictures are still showing up in the forum.
  4. Can teammembers upload images to the site?
  5. When I am uploading files, what does it mean by Teamopolis Image Scaling Enabled?
  6. How can I delete some files I no longer need?
  7. How can I change the caption for photos in the photo album?
  8. How can I create a Macromedia Flash splash page?
  9. Does your site support YouTube or Google Videos?
  10. How do I upload and post .doc and .pdf files?
  11. All of my files display a message "Bandwidth Exceeded", what happened?
  12. How do I create a link that displays an image, but links to a different file?
  13. How can I determine the URL for a file I have uploaded?
  14. Can I get my YouTube video to automatically play when the page is loaded?
  15. How to import photos into a photo album?
  16. How do I delete photos or files on my team site?

Site Security

  1. How can I password protect my site?
  2. How can people access my site if they do not know the site password?
  3. Can I create a Teammembers Only page
  4. My site is password protected, but it never asks me for a password
  5. How do I prevent the site from automatically logging me in?
  6. I tried to prevent it from automatically logging me in, but it doesn't seem to work?
  7. How can I set security settings on the site?
  8. Is there a way I can provide admin access to other coaches?